brixxbox: Ticket system
With the brixxbox Nevo module ticket system, you centrally record internal and external support requests and process tickets in no time. It not only impresses with its highly intuitive operation, but can also be easily customized. Simply save further details, texts and attachments for each data entry. With the brixxbox Nevo ticket system module, you can centrally record internal and external support requests and process tickets in no time at all. It not only impresses with its highly intuitive operation, but can also be easily customized. Simply save further details, texts and attachments for each data entry.
Brixxbox enables companies to accelerate application development with a visual configuration interface and out-of-the-box applications with the brixxbox Genesis Low Code Platform. There are no off-the-shelf solutions that require extensive customization and a high implementation effort. Simply start with the brixxbox modules, completely customize them or simply configure your desired application step by step.
brixxbox Ticket system
Benefits at a glance
✔ Flexible at any time thanks to low code: Simply make adjustments yourself
✔ Clear view of all tickets
✔ Quick to deploy: Achieve rapid digitization successes
✔ Universally usable: as a stand-alone solution or in combination with other modules
✔ Simplify internal and external communication
brixxbox Ticket system Functions
Edit tickets with a system
✓ One solution, everything under control
✓ Can be used for both external and internal processes
✓ Scalable and fully customizable
Central contact point for various business processes
The ticket system captures incoming requests from all offered communication channels - externally, for example complaints, and internally, for example from other brixxbox Nevo modules. It stores the contact history cross-channel and contextually centrally in one place. Various filter and control options make it possible for each user to only see the tickets that are relevant to them.
Clear and easy thanks to Kanban board
The Kanban board is a tool for mapping and visualizing your workflow and one of the key components of the Kanban method. The brixxbox ticket system supports the visualization as a Kanban board and thus makes the handling even easier.
✓ Clarity thanks to Kanban board
✓ Easy handling
✓ Flexible adaptable at any time
✓ Prioritization of all tasks
✓ More transparency
✓ Contextual documentation
Faster response times
The brixxbox ticket system allows for easy prioritization of internal and external requests, thus simplifying prioritization and control. This leads to faster response times and more transparency. Context-related documentation ensures complete traceability of all processes.
Optional Features
What else brixxbox ticket system can do...
✓ Individual adaptations and extensions
✓ Kanban
✓ Dashboards
Voices from the field
What do our customers say about the brixxbox ticket system?
"We chose brixxbox because we quickly reached our limits with other established software solutions. From the beginning, we liked the high flexibility. brixxbox simply grows with our challenges."
Jan Wokittel
4check AG | CEO
"The brixxbox Nevo modules offer all the functionality you need to get started. You can simply get started out of the box without having to think much about integration into the existing IT system and - if necessary - extend it with functions."
Guido Franken
Franken e.K. | CEO
"Our company processes are quite individual and somehow never really fit into standard software solutions. With brixxbox, the software finally adapts 100% to our processes, not the other way around."
Dirk Jansen
Holz Jansen | CEO
Learn more about the flexible ticket system from brixxbox
We would be happy to present the brixxbox ticket system to you personally - without any obligation. Why not make an appointment for your free demo right now?
More functions
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FAQ: Frequently asked questions and answers about the brixxbox ticket system
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Why should you use a ticket system in your company?
Customer satisfaction has a significant impact on your customers' sales and loyalty. Therefore, it's in your best interest as a business owner to ensure that all customer interactions are brief, concise, and efficient. This is where a good ticket system comes into play. A ticket system allows you to set reminders and priorities based on what customers need. This saves you valuable time and gives you more control. Unify the entire customer process with the ticket system.
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How can I improve my support processes?
We would be happy to take a look at your current support processes together and provide you with assistance on how to optimize your processes and map them optimally in the ticket system.
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Is ERP software necessary to use the ticket system?
An ERP system is not mandatory - but offers many advantages. The exchange of data is also possible with brixxbox to other database systems.
The special feature of the brixxbox ticket system, however, is that it was created with brixxbox Genesis - a low-code technology that makes it possible to develop all imaginable applications with a simple configuration interface. Therefore, brixxbox's ticket system can be used as a standalone application. However, if you want to integrate it into an ERP system later on, this is also possible without any problems. -
Which sources for tickets or inquiries should we definitely offer our customers?
A flexible ticket system should be able to handle all common communication channels. This includes both e-mail and the contact form on the company's own website. Via the telephone, customer calls and thus customer inquiries can be answered and the ticket created with the help of the company's own employees.
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Weshalb sollte die Ticketsoftware unbedingt über ein übersichtliches und individuell einstellbares Dashboard verfügen?
Unternehmensprozesse sind hoch individuell und erlauben deshalb keine allgemeingültig aufgebaute Ticketsoftware. Ein Ticketsystem muss deshalb individuell anpassbar sein. Das fängt bei Dashboard mit seiner Übersicht aller für den konkreten Support maßgeblichen Zahlen und Fakten an, geht über die individuellen Abfragen bei der Ticketerstellung bis zum konkreten Workflow. Diese Anpassungen lassen sich mit dem brixxbox Ticketsystem problemlos umsetzen.
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Wir nutzen bereits ein Ticketsystem. Wie können wir wechseln?
Machen Sie sich darüber keine Gedanken. Gerne schauen wir uns Ihre vorhandene Datenbasis an und konfigurieren unser brixxbox Ticketsystem so, dass alle Daten simpel importiert werden können. Auf Ihren Wunsch hin werfen wir auch gerne noch einen Blick auf Ihre vorhandenen Prozesse, optimieren diese und bilden die neuen Prozesse im Ticketsystem ab.
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Kann ich mir das brixxbox Ticketsystem einmal ansehen?
Gerne stellen wir Ihnen das brixxbox Ticketsystem kostenlos in einer Videositzung z.B. per Microsoft Teams vor und klären Ihre Fragen. Buchen Sie am besten direkt eine Vorführung.