brixxbox NEVO (ERP/ Business Software): Ticketsystem
With brixxbox (ERP/ Business Software) "ticket system", you centrally record internal and external support requests and process tickets in no time. It not only impresses with its highly intuitive operation, but can also be easily customized. Simply save further details, texts and attachments for each data entry. With the brixxbox Nevo ticket system module, you can centrally record internal and external support requests and process tickets in no time at all. It not only impresses with its highly intuitive operation, but can also be easily customized. Simply save further details, texts and attachments for each data entry.
✓ One solution, everything under control
✓ Can be used for both external and internal processes
✓ Scalable and fully customizable
Central contact point for various business processes
The ticket system captures incoming requests from all offered communication channels - externally, for example complaints, and internally, for example from other brixxbox Nevo modules. It stores the contact history cross-channel and contextually centrally in one place. Various filter and control options make it possible for each user to only see the tickets that are relevant to them.
Clear and easy thanks to Kanban board
The Kanban board is a tool for mapping and visualizing your workflow and one of the key components of the Kanban method. The brixxbox ticket system supports the visualization as a Kanban board and thus makes the handling even easier.
✓ Clarity thanks to Kanban board
✓ Easy handling
✓ Flexible adaptable at any time
✓ Prioritization of all tasks
✓ More transparency
✓ Contextual documentation
Faster response times
The brixxbox ticket system allows for easy prioritization of internal and external requests, thus simplifying prioritization and control. This leads to faster response times and more transparency. Context-related documentation ensures complete traceability of all processes.